Refund Policy

7-Day Return Window

At chasevape.com, we provide a 7-day return window from the date of item receipt for eligible returns.

Return Eligibility Criteria

To qualify for a return, the item must be in its original condition, unused, with tags intact, and in the original packaging. Additionally, a proof of purchase or receipt is required.

Initiating a Return

To initiate a return, kindly reach out to us at [email protected]. Upon approval, we will furnish you with a return shipping label and instructions on where and how to send the package. Please note that unauthorized returns will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, please inspect it carefully. Should you identify any defects, damages, or discrepancies, please notify us promptly for swift resolution.

Items Not Eligible for Return

Certain items are non-returnable, including perishable goods, custom items, personal care products, hazardous materials, flammable liquids, or gases. Feel free to contact us for clarification on the eligibility of specific items for return.

Exchanges

For exchanges, the most efficient method is to return the original item. Once the return is approved, you can proceed with a separate purchase for the desired item.

European Union Cooling Off Period

Customers in the European Union have a 14-day cooling off period to cancel or return their orders without providing a reason. The item must be unworn, unused, with tags attached, and in the original packaging. A proof of purchase is required.

Refund Process

Upon receiving and inspecting your return, we will communicate the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that additional processing time by your bank or credit card company may be required. Should more than 15 business days pass post-approval without a refund, kindly contact us at [email protected].

Thank you for selecting chasevape.com. Your satisfaction is paramount to us.