Refund Policy

Op chasevape.nl, we are committed to ensuring your satisfaction with our range of disposable vapes from top brands like Al Fakher, Waspe, Vapme, Bang Box, and many more. To support our customers in Europe, we have established a comprehensive refund policy that reflects our dedication to quality and service.

7-Day Return Window

We provide a 7-day return window from the date you receive your order for eligible returns.

Return Eligibility Criteria

To qualify for a return, the item must meet the following criteria:

  • The item must be in its original condition and unused.
  • All tags must be intact.
  • The item must be in its original packaging.
  • A proof of purchase or receipt is required.

Initiating a Return

To initiate a return, please contact us at [email protected]. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that unauthorized returns will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, we encourage you to inspect it carefully. If you discover any defects, damages, or discrepancies, please notify us promptly so we can resolve the issue swiftly.

Items Not Eligible for Return

Certain items are non-returnable. These include:

  • Perishable goods
  • Custom items
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

If you have questions about the eligibility of specific items for return, please reach out to us for clarification.

Exchanges

For exchanges, the most efficient method is to first return the original item. Once your return is approved, you can proceed with a separate purchase for the desired item.

European Union Cooling Off Period

Customers located in the European Union benefit from a 14-day cooling-off period. During this time, you can cancel or return your order without providing a reason. To qualify, the item must be unworn and unused, with tags attached and in its original packaging. A proof of purchase is also required.

Refund Process

After we receive and inspect your returned item, we will communicate the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that additional processing time by your bank or credit card company may apply. If more than 15 business days pass after approval without receiving your refund, please contact us at [email protected].

Thank you for choosing chasevape.com. Your satisfaction is our top priority!